Dispatch
Consent and data
Opt-in, retention, access and who can see what.
Conversations you should not be having, and how to notice
Health details, children, distress and financial hardship arrive in ordinary inboxes. What to record, what not to, and when to stop.
The five things that actually protect a business messaging account
Two-step verification, two admins, a leaver routine, scoped keys and somewhere the SIM lives. Everything else is secondary.
Sentences that create obligations you did not mean to make
A chat message is a written record. The five phrases that become commitments, and how to say the same thing safely.
Twelve questions to ask before you put your number in somebody's product
Ownership, exit, data location and what happens when they lose your session. The answers that should make you walk away.
Business messaging under a modern data protection regime
Lawful basis, consent, retention and cross-border transfer, as they actually bite on a company that messages its customers.
Roles in a shared inbox: who should see the whole history
Four roles that cover most businesses, the two permissions people get wrong, and why 'everyone sees everything' stops working.
When a customer asks for a copy of everything you hold
The request is simple; assembling the answer is not. What counts, where it hides, and the internal note problem.
How long to keep a conversation, and how to actually delete one
Retention is a decision, not a default. What to keep, what to delete, and the four places a deleted conversation survives.
Opt-in for business messaging: what actually counts
What Meta requires, what data protection law requires, and the four opt-in patterns that survive both.
9 articles. New ones are announced on WhatsApp, or take the feed.